⚠ Confirm before launch
The highlighted items below need Jeanie and Patti to confirm the real answer. Placeholder text in a policy is worse than no policy — a customer can hold you to whatever it says.
Everything is baked fresh to order, so this is not a "change your mind" return policy — it's a "we got it wrong, we'll fix it" policy.
If something arrives wrong
Email hello@3wishesbakery.com within 48 hours of collection or delivery with your order number and a photo. If your order arrives damaged, incorrect, or in poor condition, we will replace it on the next bake or refund it in full — your choice.
If you can't collect it
Tell us as soon as you know. Anyone can collect on your behalf with your confirmation email or the name on the order. If nobody can make it, contact us and we'll work something out — a box you paid for shouldn't just be lost.
Cancelling and changing an order
Because we buy ingredients and bake to order, changes and cancellations are only possible before we start baking your batch. For a Monday order ready that Saturday, that means tell us by Tuesday and we can change or cancel it free of charge. Confirm this cutoff is right — after it, the ingredients are bought and the bake is scheduled.
What we can't refund
- Local delivery orders where the address given to us was wrong
- Food that has been eaten, other than a genuine quality complaint
- Dislike of a flavour. If you have allergies or strong dislikes, please check the menu description before ordering.
Catering and large orders
Confirm: deposit amount, whether it's refundable, and the cancellation window for events. Event orders are usually agreed individually and we will put the terms in writing before taking a deposit.
How refunds are paid
Refunds go back to the card you paid with, via Stripe, and usually appear within 5–10 business days.
Contact
Three Wishes Bakery · Technology Dr, Palm Desert, CA
(602) 800-0660 · hello@3wishesbakery.com